HomeFrequently asked

Your questions, answered.

Everything most customers ask before booking us. Can't see your question? Call 01255 736068.

What areas do you cover?+

We're based in Colchester (CO1) and work across Essex and the borders of Suffolk — Chelmsford, Braintree, Witham, Maldon, Clacton, Ipswich, Sudbury and everywhere in between. If you're within roughly an hour of Colchester, we'll come and quote.

Are you insured?+

Yes. We carry £5m public liability insurance and full employer's liability cover. We can email certificates before any work starts.

How quickly can you start?+

For small jobs (repairs, leaks, repointing) we can often be on site the same week. Larger projects like extensions and full re-roofs typically book 4–8 weeks ahead — the sooner you get a quote in, the better.

Do you provide free quotes?+

Yes — every quote is free, no obligation. We'll come to site, talk through what you want, and send a fixed written price within a few days.

Do you handle planning and building regs?+

For extensions and structural work we handle building control submissions and work alongside your architect or recommend one of ours. Planning applications we'll point you to a local consultant we trust.

What guarantees do you offer?+

All workmanship is guaranteed for 12 months as standard. Roofing materials carry the manufacturer's warranty (typically 15–25 years). On larger projects we offer insurance-backed guarantees on request.

How do payments work?+

For small jobs we invoice on completion. For larger projects we agree a payment schedule in writing — typically a small deposit, then staged payments tied to milestones, with the final 10% on sign-off. We never ask for large up-front sums.

Are you accredited?+

Yes — we're rated 4.9★ on Checkatrade, Trustatrader and MyBuilder, with 305+ verified reviews. We're also Gas Safe registered for any associated gas work and CSCS-carded across the team.

Do you use subcontractors?+

Core trades — roofing, brickwork, rendering, plastering — are all in-house. For specialist work (electrics, plumbing, scaffolding) we use the same vetted contractors on every job, so you get consistent quality.

How do I get started?+

Call 01255 736068, WhatsApp us, or fill in the quote form on our homepage. We'll arrange a site visit within a few days.

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